Return and Refund Policy

At Boots Univers, we are committed to providing our customers with a smooth and hassle-free shopping experience. This policy outlines the terms and procedures for returns and refunds.

Right to Cancel
Under UK law, you have the right to cancel your purchase within 14 days of receiving your order. This right applies only to online purchases and excludes certain products such as personalized items, sealed goods for hygiene reasons, or perishable goods. To exercise this right, please contact us at outlets.paradise@gmail.com with your order details.

Return Conditions
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. We reserve the right to decline returns if these conditions are not met. Return shipping costs are the responsibility of the customer, except in cases of defective products or errors on our part.

Defective or Damaged Products
If you receive a defective or damaged product, please notify us within 7 days of receiving your order by emailing outlets.paradise@gmail.com with a detailed description and photos of the issue. We will arrange for a return or replacement at no additional cost to you.

Return Procedure
1. Contact us at outlets.paradise@gmail.com to request a return authorization.
2. Once your request is approved, we will provide instructions on how to ship the returned item.
3. Upon receiving and inspecting the returned item, we will notify you by email regarding the approval or rejection of your refund.

Refunds
If your return is approved, a refund will be issued to your original payment method within 5 to 10 business days. Initial shipping costs are non-refundable unless the product is defective or the error was ours.

Exceptions
The following items cannot be returned or refunded:
• Sale or promotional items
• Opened sealed goods for hygiene reasons
• Gift cards

Policy Updates
This policy may be updated at any time to comply with legal or operational requirements. Please review this page periodically for any changes.

Contact
If you have any questions about this policy, please contact us at outlets.paradise@gmail.com or write to us at: 25 Abbey Road, London, NW8 9AA, United Kingdom.