Shipping Policy

At Boots Univers, we strive to provide a seamless shopping experience by ensuring that your orders are processed and delivered promptly. This Shipping Policy outlines our shipping terms and conditions.

Order Processing Time
All orders are processed within 1 to 3 business days, excluding weekends and holidays. Once your order has been processed, you will receive a confirmation email with tracking information, if applicable.

Shipping Time
The average delivery time is 15 business days after your order has been processed. Please note that delivery times may vary depending on your location and external factors such as courier delays or customs clearance.

Shipping Rates
Shipping costs are calculated at checkout and depend on the destination and the weight of your package. Any applicable customs duties or taxes are the responsibility of the customer and must be paid upon receipt of the package.

Delivery Address
Please ensure that the shipping address provided at checkout is accurate. Boots Univers is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing the tracking number and a link to track your shipment. If you do not receive this email, please check your spam/junk folder or contact us at outlets.paradise@gmail.com.

Delayed or Lost Packages
While we strive to meet the estimated delivery times, delays can occasionally occur due to factors beyond our control. If your package is significantly delayed or lost, please contact us at outlets.paradise@gmail.com, and we will assist you in resolving the issue.

International Shipping
We currently offer shipping to select countries. Delivery times for international orders may vary due to customs processing. Please ensure compliance with your country’s import regulations, as Boots Univers is not responsible for any customs-related delays or charges.

Changes or Cancellations
If you need to make changes to your shipping address or cancel your order, please contact us at outlets.paradise@gmail.com as soon as possible. Once the order has been shipped, changes or cancellations cannot be made.

Contact Information
If you have any questions or concerns about our Shipping Policy, please contact us at outlets.paradise@gmail.com or write to us at 25 Abbey Road, London, NW8 9AA, United Kingdom.